Privacy Policy

Front Royal Federal Credit Union, your member owned financial institution, is committed to providing you financial products and services to meet your needs and reach your financial goals. We are equally committed to protecting our members' privacy. You can be confident that your financial privacy is a priority of this credit union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact a member service representative at 540-635-7133.

Information We Collect and Disclose About You

We collect and may disclose nonpublic personal information about you from the following sources:

Information we receive from you on membership and loan applications and other forms:

Information about your transactions with us or others:

Information we receive from a consumer reporting agency:

Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other institutions where you conduct financial transactions.

We may also disclose all the information we collect, as described previously and as permitted by law, to companies that perform marketing services on our behalf or to other financial institutions with whom we have a joint marketing agreements. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information we provide to other third parties.

In order to conduct the business of the credit union, we may also disclose nonpublic personal information about you under other circumstances as permitted by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

If you terminate your membership with the Front Royal Federal Credit Union, we will not share information we have collected about you, except as permitted or required by law.

How We Protect Your Information:

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

What you can do to help protect your privacy:

Front Royal Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

Protect your account numbers and PINs(personal identification numbers) and passwords. Never keep your PIN with your credit card which can provide free access to your accounts if your card is lost or stolen.

Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the credit union and asks for you account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.

Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.

If you have questions concerning this notice, please do not hesitate to call us - we are here to serve you.

Complaints or concerns about this site should be directed to:

President
113 South Street
Front Royal, VA 22630

Web Linking Compliance:

Front Royal Federal Credit Union “does not provide, and is not responsible for, the product, service, or overall website content available at a third-party site.” The credit union’s privacy policies do not apply to linked websites. Please consult the privacy disclosures on this site for further information.

Complaints or concerns about this site should be directed to:

President
113 South Street
Front Royal, VA 22630

Important Notice about Internet Safety:

Front Royal Federal Credit Union does not solicit personal/private information via email. Credit Union websites have been the subject of illegal “phishing” messages emailed to credit union members and nonmembers to collect their user name and password information. If you receive an email stating this, do not click on the link to the fake web page and delete the message.

Attention: Do not click on the website link in a message that’s telling you that the organization’s information is out of date or incomplete.

Front Royal Federal Credit Union is working hard to provide safe and secure services for our members. Your privacy and security are important to us.

Report any incidents to the Internet Fraud Complain Center:
http://www.ifccfbi.gov/index.asp

and to Front Royal Federal Credit Union.